Hospital liaison & case monitoring
Contact with the treating hospital, medical updates and documents collected and passed to your case managers.
Phuket, Thailand · Southeast Asia
Your team on the ground in Phuket.
Relay Assist is a local assistance partner for insurers and assistance companies. We handle the in-country part of your cases — hospital liaison, guarantees of payment, case monitoring and logistics — and report back to your case managers in English.
hello@relayassist.netWhat we do for your cases
Guarantees of payment & bill review
Arranging GOPs with local providers and checking invoices against the treatment actually given.
Logistics on the ground
Transfers, discharge and fit-to-fly paperwork, and local coordination for repatriation and evacuation cases.
Non-medical assistance
Help for policyholders with lost documents, accommodation and other travel incidents in Phuket.
How it works
- You send the case. Policy details, patient location and what you need from us.
- We act locally. We confirm the case and take the agreed steps with the hospital or provider.
- You get clear updates. Status, documents and costs in English, in one thread per case.
Work with us
We are starting in Phuket and building coverage across Southeast Asia. If you handle cases in Thailand, write to us.